- Open your Web browser and go to support.servantpc.com.
- If this is the first time anyone from your organization has logged in to the HelpDesk Center, click "I forgot my password". The password you create will need to be shared with all staff to enable them to access the HelpDesk Center. All staff will log in to the HelpDesk center using the same primary email for the church and the password created. After setting up the log in, it is recommended to email this information to the other staff members or volunteers.
- On the "Email Address" line, enter the primary email address used on your ServantPC customer record. If you do not know your organization's primary email address, check with your administrator or email the HelpDesk at email@example.com to verify this information. Click once on [Send Email] to continue.
NOTE: If you do not know this email address, please call the HelpDesk at 570-748-2800, option 3 or email us at firstname.lastname@example.org.
- You will receive an email from "email@example.com" with a link to reset your password. Click the link in the email to activate your account and set up your password.
NOTE: If you do not receive the email with the link to reset your password within 5 minutes, check your Junk or Spam folder. If you still are unable to find the email, check the email address you entered for typos and to make sure you entered the correct email address associated with your customer record. To verify the email address that should be used, please call the HelpDesk at 570-748-2800, option 3 or email us at firstname.lastname@example.org.
- You will now see the "Reset Password" window. Enter the password you would like to use to log in to the HelpDesk Center. The email address along with the password you create will be used by everyone from your organization to access the HelpDesk Center. Click [Save New Password] to continue.
- You will be back to the HelpDesk Center login page. Enter the email address you entered previously along with the password you created to log in to the HelpDesk Center.
Modified on: Tue, Apr 11, 2017 at 4:07 PM