You can now edit your billing information, view invoices, and change your payment method for subscriptions online! To update your billing information, please follow the instructions below.

  1. Log in to the HelpDesk Center at If this is the first time someone from your organization is accessing the HelpDesk Center, see our instructions for logging in HERE.

  2. On the Dashboard:

    --Cloud Users: select "License Information".
    --Local Users: select "HelpDesk Plan".

  3. On the tab you selected, click the [Manage Account] button.

    Note: If you do not see a [Manage Account] button under the "License Information" or "HelpDesk Plan" tabs, please contact us at 1-800-773-7570, ext. 2 for additional assistance managing your account.

  4. Your account window will appear similar to the one below:

    A. Click the [Edit] button in the Billing Information section to update your current billing information (including name, credit card number, expiration date, address, etc.)

    B. Click the drop-down arrow next to “Need to Change Payment Method?” to change from one payment type to another (i.e. credit card to bank account).

    C. Click the invoice number next to any line in the Invoices area to view, print, and/or download the PDF of an invoice.

If you have any questions regarding your billing information, feel free to call us at 800-773-7570, ext. 2, or submit a ticket to