Microsoft Outlook in Office 365 requires some third-party apps to generate and use an app password in order to send mail on behalf of the Outlook account. An app password is a long, randomly generated code that gives another app app permission to use your Office 365 account. You only need to provide this code once and it will not change your existing email password. Please see the instructions below to guide you through generating a third-party app password in order to allow Servant Keeper to send on behalf of your Outlook (365) email account.


  1. Click HERE and log in to your Office 365 account to go to the "Settings & Privacy" area.

  2. Expand "Additional security verification" and click "Create and manage app passwords".


    NOTE: If you do not see the options shown above, you will need to contact your Office 365 Administrator to create the App Password on your behalf.

  3. Select the "App passwords" option at the top of the window.


  4. Click [Create], type "Servant Keeper 8" (or your version of Servant Keeper) on the "Name" line, then click [Next].


  5. Copy the password from the "Your app password" page by clicking [Copy password to clipboard]. Click [Close] to continue.


  6. Back on the "App passwords" screen, you will now see Servant Keeper listed. You can close this window.


  7. Go back to the "Email Settings" window in Servant Keeper. (In Servant Keeper 8, Email Settings can be found by going to "Tools | Email Setup" and adding or editing an email account.)

  8. On the "Password" line, paste the password you copied in place of your normal email password. Click [Send Test Email].


  9. Provided the other settings on the screen are correct, you will see a message stating "The test message was sent successfully". Click [OK]. Your email settings will be saved. You can now send emails through Servant Keeper on behalf of your Office 365 (Outlook) account.