Servant Keeper 8 is made up of 2 parts:


  • Servant Keeper 8 database - holds all of the keyed information
  • Servant Keeper 8 program - holds all of the files used to run SK

When installing Servant Keeper 8 (on Windows Vista, 7, 8, or 10), the program, by default, will be installed in the Program Files(x86) folder on the C: drive. The Servant Keeper 8 database is on the Cloud and is accessed through your Internet connection.

Follow the steps below to guide you through installing Servant Keeper 8 on your computer and connecting to your Cloud database.

  1. Open the installation email and click on the Servant Keeper 8 installation link.

  2. When asked to "Run" or "Save" the file, click "Run" and the installation program will begin to run.

    NOTE: Depending on the browser you are using, your options to run the installer may vary. If you are unsure of how to download the setup on your computer, it is recommended to contact your Administrator or IT person.

  3. The first window you will see is the Servant Keeper License Agreement. Please read the agreement so you understand the licensing of the program before continuing with the installation. If you agree with the license agreement, click the “I accept the agreement” radio button. Click the [Next] button to continue with the program installation.


    NOTE: Use the [Cancel] button at any time in the installation to stop the installation process and close the Setup.

  4. The next window in the installation process is the Servant PC Cloud Services Terms of Conditions of Use. Please read the agreement so you understand the terms and conditions of use for the SK8 Cloud Database. If you agree with the service agreement, click the "I accept the Cloud Services Agreement" radio button. Click the [Next] button to continue with the program installation.


  5. Next, you will see the Install Type window. There are 4 different installation types to choose from. For this help sheet, we will choose the first option: "Choose this option if you are new to Servant Keeper or your data has been upgraded". This option will install the Servant Keeper 8 program on your computer and connect to your Cloud database using your Internet connection. Click the [Next] button to continue with the installation.


  6. You will now see the Customer Information window. Enter your Servant Keeper Customer ID number, then click the [Next] button to continue with the install.


    NOTE: If you do not know your Customer ID number, click "Click here to lookup your customer id online" to be taken to a site that will help you retrieve this information.

  7. The next window indicates where the Servant Keeper 8 program will be installed. The Help Desk recommends keeping the default installation path. Click the [Next] button to continue.


    NOTE: Remember: This is the program installation step. The Help Desk recommends keeping the default installation path. If you choose to change this path (not recommended), be sure to document the location you selected. Later in the installation, you will be prompted to enter the information to connect to your SK8 Cloud database.

  8. You will now see the Ready to Install window. This window reviews all of the settings that have been made thus far in the installation process. If the information is correct, click the [Install] button to begin the installation. If you need to make any changes before continuing with the installation, use the [Back] button to go back to any of the previous steps in the Setup wizard.


  9. A green progress bar will appear showing you the progress of your installation. When the installation is complete, it will automatically advance to the next step.


  10. When the program install is complete, the Customer Login window will be displayed. Paste (or type) the information from the "Servant Keeper Cloud Data Login Information" email you received after your Cloud purchase in the spaces provided.


    NOTE: If you just purchased Servant Keeper 8 Cloud, it could take up to 24 hours for your Cloud database to be created and the "Cloud Data Login Information" email to be sent. If it has been over 24 hours since signing up for the Cloud and you do not know your Customer Login information, click "Lost Cloud Account" to log in to the HelpDesk Center and find your information in the "Account Information" area.

  11. After entering the correct information to connect to your database, you will see the "Cloud Databases" window. Click once on your database to highlight it, then click [Choose Database].


  12. You will now be back at your Desktop screen where you will notice a new icon for the Servant Keeper 8 program. Double-click on the icon to open your Servant Keeper 8 program.


  13. You will now see the Servant Keeper Launcher. Choose "Membership Manager", "Contribution Manager", or "Administration Manager" to open the program.


  14. You will now see the Login window for the module of Servant Keeper you selected. If you are the first person logging in to your SK8 Cloud database: enter your email address on the "Email/User ID" line, then enter the password you wish to use for SK8 on the "Password" line. Press the <Enter> key on your keyboard or click [OK] to continue.

    NOTE: If someone from your organization has already created the first User in your SK8 Cloud database, contact your Administrator for the Email and Password you should use to log in. Your Servant Keeper 8 program is now installed and ready to use! If you are the first person logging in to your SK8 Cloud database: continue to Step 15, below.


  15. The New User Information window will appear. On the "Name" line, enter a name for this user (this can be your name or job title). The "Name" is only used to identify the user you create, it is never used to log in. On the "Email" line, enter your email address--this is what you will use to log in.



  16. On the "Password" and "Confirm Password" lines, enter the password you wish you use when logging in to the program. Passwords for Servant Keeper 8 ARE case-sensitive, must be at least 6 characters in length, and contain at least 1 number. You will know your password meets the minimum requirements when the red bar below each password field turns green and says "strong" (or "very strong"). Click [Save] to save the New User Information and add your new user.


    NOTE: You can click the "eye" symbol () next to the "Password" and "Confirm Password" field to see what is typed in each line. This feature can be especially helpful when checking to ensure the passwords on both lines match.

  17. A pop-up window will appear stating the new user was created successfully. Click [OK] to continue.


  18. You will be taken back to the Login window. Enter the email address and password you created in the previous steps to log in to the program.


  19. Your Servant Keeper 8 program is now installed and ready to use!

Note for Administrators: Additional users can be added at any time through the [User Security] area of the Administration Manager. Adding Users may affect your ServantPC Cloud billing, so be sure to know which Cloud level your organization is signed up for to know how many users you can add.