Follow the steps below to guide you through installing Servant Keeper 8 on your Mac and connecting to your Cloud database.

  1. Open the installation email and click on the Servant Keeper 8 Mac installation link.

  2. Wait for the file to download. When the download is finished, double-click on the installer from the "Downloads" area of your Web browser or Finder.

    NOTE: Depending on the browser you are using, your options to run the installer may vary. If you are unsure of how to download the setup on your computer, it is recommended to contact your Administrator or IT person.

  3. You may see a progress window as the file is opened. Wait for the file to load and you will automatically be taken to the next step.

  4. A Servant Keeper 8 Cloud window will appear. Drag and drop the Servant Keeper 8 Cloud icon into the Applications folder.

  5. A progress window will appear as Servant Keeper is copied into your Applications folder. When the file is done copying, double click on the Applications folder to open it.

  6. In the Applications window, double click on Servant Keeper 8 Cloud to begin the installation.

    NOTE: Please be patient, in some cases the installer may take a few moments to open. If you receive a prompt stating "'Servant Keeper Cloud' is an application downloaded from the Internet. Are you sure you want to open it?", click [Open].

  7. The Customer Login window will be displayed. Paste (or type) the information from the "Servant Keeper Cloud Data Login Information" email you received after your Cloud purchase in the spaces provided.

    NOTE: If you just purchased Servant Keeper 8 Cloud, it could take up to 24 hours for your Cloud database to be created and the "Cloud Data Login Information" email to be sent. If it has been over 24 hours since signing up for the Cloud and you do not know your Customer Login information, click "Lost Cloud Account" to go to the Servant Keeper Cloud Account Retrieval page.

  8. After entering the correct information to connect to your database, you will see the "Cloud Databases" window. Click once on your database to highlight it, then click [Choose Database].

  9. You will now see the Servant Keeper Launcher. Choose "Membership Manager", "Contribution Manager", or "Administration Manager" to open the program.

  10. You will now see the Login window for the module of Servant Keeper you selected. If you are the first person logging in to your SK8 Cloud database: enter the primary email address used when purchasing the program, then enter the password you wish to use for SK8 on the "Password" line. Press the <Enter> key on your keyboard or click [OK] to continue.

    NOTE: If someone from your organization has already created the first User in your SK8 Cloud database, contact your Administrator for the Email and Password you should use to log in. Your Servant Keeper 8 program is now installed and ready to use! If you are the first person logging in to your SK8 Cloud database: continue to Step 11, below.

  11. The New User Information window will appear. On the "Name" line, enter a name for this user (this can be your name or job title). The "Name" is only used to identify the user you create, it is never used to log in. On the "Confirm Email" line, re-enter your email address (this will be the primary email address used when purchasing the program).

  12. On the "Password" and "Confirm Password" lines, enter the password you wish you use when logging in to the program. Passwords for Servant Keeper 8 ARE case-sensitive, must be at least 6 characters in length, and contain at least 1 number. You will know your password meets the minimum requirements when the red bar below each password field turns green and says "strong" (or "very strong"). Click [Save] to save the New User Information and add your new user.

    NOTE: You can click the "eye" symbol () next to the "Password" and "Confirm Password" field to see what is typed in each line. This feature can be especially helpful when checking to ensure the passwords on both lines match.

  13. A pop-up window will appear stating the new user was created successfully. Click [OK] to continue.

  14. You will be taken back to the Login window. Enter the email address and password you created in the previous steps to log in to the program.

  15. Your Servant Keeper 8 program is now installed and ready to use!

Note for Administrators: Additional users can be added at any time through the [User Security] area of the Administration Manager. Adding Users may affect your ServantPC Cloud billing, so be sure to know which Cloud level your organization is signed up for to know how many users you can add.